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Privacy Policy
PROSTOR LLC
Last Updated: July 6, 2025
This Privacy Policy describes how PROSTOR LLC (referred to as “we,” “us,” or “our”) collects, uses, and discloses your information when you visit, use, or make a purchase from https://prostorllc.com/ (the “Site”) and our related services (collectively, the “Services”). This policy also details the privacy rights available to California residents under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the California Online Privacy Protection Act (CalOPPA).
1. INTRODUCTION
We are committed to protecting your privacy and personal information. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your information through our Services. By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
2. DEFINITIONS
Personal Information (PI): Information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. This includes, but is not limited to, traditional identifiers like name, address, email, phone number, as well as internet activity, geolocation data, and inferences drawn from personal information.
Sensitive Personal Information (SPI): A subset of Personal Information including specific government identifiers (SSN, driver’s license), financial account details with access credentials, precise geolocation, racial or ethnic origin, religious or philosophical beliefs, union membership, genetic data, biometric information, health information, and information concerning sex life or sexual orientation.
Consumer: A natural person who is a California resident.
Sell: Selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to a third party for monetary or other valuable consideration.
Share: Sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration.
Service Provider: A for-profit entity that processes personal information on behalf of a business.
3. INFORMATION WE COLLECT
We collect various types of information, including Personal Information and Sensitive Personal Information, from and about you.
A. Information You Provide to Us Directly:
Identifiers: Name, email address, postal address, phone number, account name, unique personal identifier, online identifier, IP address.
Customer Records Information: (e.g., name, address, telephone number, bank account number, credit card number, debit card number, other financial information, when you make a purchase, shipping address for order fulfillment.
Commercial Information: Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Financial Information: Payment information (e.g., credit card details, billing address) processed by our third-party payment processors. We do not store full payment card details on our servers.
Communications: Information you provide when you communicate with us, such as customer support inquiries, feedback, or survey responses.
B. Information We Collect Automatically (via cookies, web beacons, and other technologies):
Internet or Other Electronic Network Activity Information: Browse history, search history, information regarding your interaction with an internet website, application, or advertisement. This includes IP address, device type, browser type, operating system, pages visited, time spent on pages, referral URL, and clickstream data.
Geolocation Data: Approximate location derived from your IP address.
Inferences Drawn from Other Personal Information: Profiles reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Audio, electronic, visual, thermal, olfactory, or similar information: [e.g., “Recordings of customer service calls for quality assurance”.
4. HOW WE USE YOUR INFORMATION (BUSINESS PURPOSES)
We use the information we collect for various business and commercial purposes, including:
To Provide and Maintain Our Services: Operating, maintaining, and improving our Site and Services, including processing transactions and fulfilling orders.
Customer Support: Responding to your inquiries, providing technical support, and assisting with your requests.
Personalization: Customizing your experience on our Site, such as remembering your preferences and displaying relevant content.
Marketing and Advertising: Sending you promotional communications, newsletters, and targeted advertisements (where permitted by law and with your consent, if required). This includes cross-context behavioral advertising.
Analytics and Improvement: Analyzing how you use our Services to understand trends, track performance, and improve our offerings.
Security and Fraud Prevention: Detecting and preventing fraudulent transactions, unauthorized access, and other illegal activities.
Legal Compliance: Complying with applicable laws, regulations, and legal processes, such as responding to subpoenas or court orders.
Auditing and Reporting: Performing internal audits, reporting, and record-keeping related to our business operations.
Research and Development: Conducting research and development to improve our products and services.
To maintain your account, if you have one.
5. HOW WE DISCLOSE YOUR INFORMATION
We may disclose your Personal Information to the following categories of third parties for business or commercial purposes:
Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, shipping, web hosting, data analytics, marketing, and customer support. These service providers are contractually obligated to use your information only for the purposes for which we disclose it to them.
Advertising and Marketing Partners: e.g., Google, Facebook, ad networks for targeted advertising and marketing purposes. This may constitute “selling” or “sharing” under CCPA/CPRA.
Affiliates: Other companies within our corporate family (e.g., parent company, subsidiaries) for business operations and internal administration.
Legal and Law Enforcement: When required by law, such as in response to a subpoena, court order, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In connection with a merger, acquisition, asset sale, or other corporate transaction involving our company.
With Your Consent: For any other purpose with your explicit consent.
6. YOUR CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
If you are a California resident, you have specific rights regarding your Personal Information under the CCPA/CPRA. These rights include:
Right to Know (Access and Data Portability): You have the right to request that we disclose to you the categories and specific pieces of Personal Information we have collected about you, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, and the categories of third parties to whom we disclose personal information. You can request this information up to twice in a 12-month period, free of charge.
Right to Delete: You have the right to request the deletion of Personal Information that we have collected from you, subject to certain exceptions (e.g., if we need to retain the information to complete a transaction, detect security incidents, comply with a legal obligation, or for certain other internal uses).
Right to Correct Inaccurate Personal Information: You have the right to request the correction of inaccurate Personal Information we maintain about you.
Right to Opt-Out of the Sale or Sharing of Personal Information: You have the right to direct us not to “sell” or “share” your Personal Information. As noted above, “sharing” includes disclosing personal information for cross-context behavioral advertising.
Right to Limit the Use and Disclosure of Sensitive Personal Information (SPI): You have the right to direct us to limit our use and disclosure of your Sensitive Personal Information to only what is necessary to perform the services or provide the goods reasonably expected by an average consumer.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you goods or services, charge you different prices or rates, provide a different level or quality of goods or services, or suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
How to Exercise Your California Privacy Rights:
To exercise your rights to know, delete, or correct, please submit a verifiable consumer request by:
Emailing us at: info@prostorllc.com
To exercise your right to opt-out of the sale or sharing of your Personal Information, write the following information:
DO NOT SELL OR SHARE MY PERSONAL INFORMATION
To exercise your right to limit the use and disclosure of your Sensitive Personal Information, write the following information:
LIMIT THE USE OF MY SENSITIVE PERSONAL INFORMATION
Verification Process: To protect your privacy and security, we will verify your identity before fulfilling your request. The verification process may require you to provide:
- “your name, email address, and recent order number,” “account login”.
- We may also require you to re-authenticate with your account or respond to a verification email.
Authorized Agent: You may use an authorized agent to submit a request on your behalf. If you use an authorized agent, we may require proof of your written permission and the agent’s identity verification.
California “Shine the Light” Law (Civil Code Section ยง 1798.83): California residents who have an established business relationship with us may request information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us with “California Shine the Light Request” in the subject line.
California Minors’ Right to Remove Content (“Eraser Law”): If you are under 18 years of age, reside in California, and have a registered account with our Services, you have the right to request removal of unwanted data that you publicly post on our Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on our Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
7. “DO NOT TRACK” SIGNALS
CalOPPA requires us to disclose how we respond to “Do Not Track” (DNT) signals. Currently, there is no industry standard for recognizing or honoring DNT signals. Therefore, we do not respond to DNT signals or other similar mechanisms.
8. DATA SECURITY
We implement reasonable technical and organizational measures designed to protect your Personal Information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
9. DATA RETENTION
We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.
10. CHILDREN’S PRIVACY
Our Services are not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have inadvertently collected Personal Information from a child under 13, we will take steps to delete that information as quickly as possible. If you believe that we might have any information from a child under 13, please contact us.
11. THIRD-PARTY WEBSITES
Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.
13. CONTACT US
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
PROSTOR LLC
3400 COTTAGE WAY, STE G2 #29216
SACRAMENTO CA 95825
info@prostorllc.com